Completed Project
Delivering Sustained Competitive Advantage Through Information Technology Services
The key to achieving sustained advantage through IT lies not in technology but in the necessary human mediation. Companies need to develop and sustain processes that assure that the necessary resources, experience and learning take place in those areas of most importance to their business. This increasing need for specialization is forcing an increasingly layered IT services world.
This project will explore the emergence of complex and powerful services value chains and what they mean to customers and IT suppliers alike.
Published Research
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In Detail
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Final Report
Delivering Sustained Competitive Advantage Through Information Technology Services
18 Apr 2006 | Single Topic Report
Our exploitation of, and increasing reliance on, the many ways that information technology now shapes and reshapes our world lies at the heart of the challenges that the contemporary CIO has to grapple with, and overcome.
What are the strategic objectives and the performance objectives for my business that I look to information technology to help me deliver? In what ways might my whole business model potentially be reshaped by what information technology can now do? Is my focus on some new application, or on the overhaul of some back-office service? Am I facing the challenge of transforming legacy ´stuff´ or some key aspect of a business process? Are my prime drivers the need for sharper cost reduction, to delight my clients better, raise asset productivity, deliver more rapid growth, speed globalization, enable greater business agility, or deliver more innovation? This report will answer your questions.