Completed Project
Successful Business Relationship Management: How to Transcend the Business/IT Divide
In response to demands that IT be run like a business, many CIOs are appointing Account Managers (Business Relationship Managers) to manage day-to-day relationships with the business. The hardy souls who take on this job find that expectations are high and responsibilities poorly defined.
This project will develop frameworks that will enable CIOs to align their business relationship strategy with the values and benefits their business demands of the IT organization.
Published Research
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Events |
In Detail
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Final Report
Successful Business Relationship Management: Collaboration for co-creation of value
06 Jan 2006 | Single Topic Report
In response to demands that IT be run like a business, many CIOs are appointing Account Managers (Business Relationship Managers) to manage day-to-day relationships with the business. The hardy souls who take on this job find that expectations are high and responsibilities poorly defined.
This report details frameworks that will enable CIOs to align their business relationship strategy with the values and benefits their business demands of the IT organization.