Completed Project
Managing the Multi-Generational IT Workforce
As the IT industry itself matures, IT organizations are facing increasingly complex human resource challenges. At one end, many IT workers will soon retire, often taking with them hard to replace knowledge and experience. In contrast, younger IT workers often have radically different skills and attitudes regarding the use of information technology. This study will seek to indentify emerging IT workforce challenges and practices.As the IT industry itself matures, IT organizations are facing increasingly complex human resource challenges. At one end, many IT workers will soon retire, often taking with them hard to replace knowledge and experience. In contrast, younger IT workers often have radically different skills and attitudes regarding the use of information technology. This study will seek to indentify emerging IT workforce challenges and practices.
Published Research
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In Detail
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Final Report
Managing the Multi-Generational IT Workforce
15 Feb 2008 | Single Topic Report
Just as the importance of IT to business performance and competitive differentiation is again being acknowledged in the CEO suite, IT organizations find themselves with a talent pipeline problem. On the outflow side, they are about to be hit by a brain drain of experienced managers and workers who are nearing retirement. Their valuable IT and business knowledge is in danger of leaving with them if steps are not taken to capture and transfer it.
On the incoming end of the talent pipeline, many IT organizations are struggling to find and attract younger workers with the right skills mix. Not enough have training in traditional technical disciplines and too few possess requisite business knowledge and relevant interpersonal skills. At the same time, the demand for such individuals is high – not only must the IT department compete with other industries, consulting companies and IT suppliers for top talent; it must also vie with other parts of its own organization for high-calibre people.