Completed Project
Innovation & Agility through Dynamic Outsourcing
This project will help CIOs to establish or reengineer partnerships with outsourcing partners to increase the chances of success both in terms of the efficiency and quality of IT services, and the impact of IT on the performance of the business that it serves.
Our research focuses on defining new insights into structuring contract details, management roles and responsibilities, and governance and management of the client-vendor relationship.
Published Research
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In Detail
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Final Report
Innovation and Agility through Dynamic Outsourcing - Part I: Why innovation through outsourcing has proved elusive
05 Nov 2004 | Single Topic Report
It’s no secret that the main driver behind most outsourcing deals is reducing costs.
Many companies now recognize that third-party organizations can handle their IT services and projects as well as or better than they can themselves, and at lower cost.
Outsourcing companies are today recognized for bringing expertise, experience and scale economies to bear on a wide range of IT activities with considerable success.
Our research shows that fewer than 20 percent of outsourcing customers are dissatisfied with their overall experience.
Read part II of this report