- Developing Employee Responsibility and Trust
5 Sep 05 | Single Topic Reports
Our work in 2004 on the ‘consumerization’ of information technology – the trend for IT innovation to be increasingly driven by consumer markets – predicted significant long-term business benefits.
This report explores the consequences of consumerization for the IT organization, and in particular the role of employee responsibility and trust as consumer devices, public networks and web-based services are increasingly used for business IT.
- Workbook for Harnessing Consumerization and Web 2.0
25 Jun 08 | Workbooks
This Workbook is about taking advantage of the consumerization of information technology – the process by which information technology products and services are being embraced by society in general, supported by the emergence of the second generation of the Internet, Web 2.0. This transition is one that will be on our agenda for the next decade. Some of the most important decisions IT will make will be about where and when to take advantage of consumerization. This book is organized to help you to plan and implement your strategy in three important areas of opportunity that consumerization is opening up:
- Employees and customers have become much smarter about information technology. There is a growing awareness that value is increasingly created by the way that employees – from accountants to zoologists – make use of or mediate information technology.
- There is now a wide range of consumerized products and services, typically available through the Internet, providing a new, lower-cost public infrastructure that is increasingly appropriate for use by enterprises.
- There are new business opportunities as consumerization and Web 2.0 drive business process and value redefinition. IT needs to have structured conversations with the business about the consequences of these changes.
- Workshop 2: Establishing a New, Adult Relationship with Employees
14 May 07 | Presentation
The ongoing consumerization of information technology is analogous to the arrival of PCs in the office in the early 1980s. When IT declined to get involved, many PCs were purchased by individuals and departments with discretionary budgets. Today, instead of spending $3,000 for a PC, employees can now rent a virtual server for $0.10 per hour and a gigabyte of storage for $0.15 per month. Resistance is not just futile, it actually increases security risks. In this workshop, clients will learn how to take advantage of important new developments such as virtualization, RSS, Ajax, and the power of advertising to help their employees increasingly live on the web, making sure that consumerization works for, not against, their organizations.
See event: Expanding the Mandate – Next Practices in Business/IT Leadership (14 May 2007) - Findings from the 2005 Study Tour - The Consumerization of Information Technology
29 Nov 05 | Presentation
The 2005 LEF Study Tour visited the leading and emerging arms merchants in their growing battle to consumerize information technology. We started the week with WebEx, which shocked traditional IT security beliefs by winning a contract with the US Department of Defense to provide secure web conferencing across WebEx’s internet connected facilities. We then proceeded to the Silicon Valley Campus of Microsoft, visited with a series of venture-funded startups – including FusionOne, Airgo Networks, Anthology Solutions, and Nevis Networks – and then met with LinkedIn, Google, SalesForce.com, Intel, and Cisco.
We will bring back an assessment of what is being called Web 2.0, or the next generation of the web, as well as a view on how enterprises can make use of the scale that consumerization provides.
See event: Findings from the 2005 Study Tour - The Consumerization of Information Technology (29 Nov 2005) - Findings from the 2005 Study Tour - The Consumerization of Information Technology
29 Nov 05 | Podcast
The 2005 LEF Study Tour visited the leading and emerging arms merchants in their growing battle to consumerize information technology. We started the week with WebEx, which shocked traditional IT security beliefs by winning a contract with the US Department of Defense to provide secure web conferencing across WebEx’s internet connected facilities. We then proceeded to the Silicon Valley Campus of Microsoft, visited with a series of venture-funded startups – including FusionOne, Airgo Networks, Anthology Solutions, and Nevis Networks – and then met with LinkedIn, Google, SalesForce.com, Intel, and Cisco.
We will bring back an assessment of what is being called Web 2.0, or the next generation of the web, as well as a view on how enterprises can make use of the scale that consumerization provides.
See event: Findings from the 2005 Study Tour - The Consumerization of Information Technology (29 Nov 2005)
- Creating a New and Adult Relationship with Employees
11 Oct 05 | Presentation
In this presentation, Doug explains how a new relationship must be established that differentiates service offerings, allocates decision rights and explicitly negotiates personal responsibilities.
See event: The Future of the IT Organization
- Your employees and your customers are growing up – what are you going to do?
1 Jun 05 | Journal Articles
The explosive consumerization of information technology is affecting both customers and employees. They are now much better equipped, more capable and dramatically better connected, and are forming communities that can pass on information in seconds.
Your employees may well have better equipment, better Internet connections and more user-friendly applications at home than they do at work.
You are going to need a new approach to handle such knowledgeable users.
- Developing Employee Responsibility & Trust
26 May 05 | Presentation
Doug Neal discusses steps that leading companies – such as MTV Networks Europe – are taking to leverage consumerization, fill in the gaps in employee education, and build user responsibility.
See event: Developing Employee Responsibility & Trust (26 May 2005) - Developing Employee Responsibility and Trust April 2005
21 Apr 05 | Presentation
Doug Neal discusses steps that leading companies – such as MTV Networks Europe – are taking to leverage consumerization, fill in the gaps in employee education, and build user responsibility.
See event: Developing Employee Responsibility & Trust (26 April 2005)
- Creating a New and Adult Relationship with IT Users
8 Mar 05 | Presentation
This presentation explains how a new relationship must be established that differentiates service offerings, allocates decision rights and explicitly negotiates personal responsibilities.
See event: The Future of the IT Organisation