CSC: Experience. Results

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• Successful Business Relationship Management: Collaboration for co-creation of value
  6 Jan 06 | Single Topic Reports
  
  

  In response to demands that IT be run like a business, many CIOs are appointing Account Managers (Business Relationship Managers) to manage day-to-day relationships with the business. The hardy souls who take on this job find that expectations are high and responsibilities poorly defined.
  
  This report details frameworks that will enable CIOs to align their business relationship strategy with the values and benefits their business demands of the IT organization.

• Successful Business Relationship Management
  19 Sep 07 | Presentation
  
  

  All IT organizations are continually challenged with the need to build sustainable business relationships that ultimately help increase the value of IT services provided to the enterprise. This session will address some of the more successful management approaches and techniques for achieving stronger relationships in areas such as strategy development, portfolio management, service delivery practices, and people skills/culture.

  See event: Expanding the Mandate – Next Practices in Business/IT Leadership 

• Workshop 1: Successful Business Relationship Management
  14 Jun 07 | Presentation
  
  

  It is widely accepted in the world of IT that there is a growing skills shortage. However, most of the literature on this subject has tended to concentrate on the shortage of technical skills. Our session will concentrate on the skills required to deliver superior performance in managing the relationship with colleagues in the business, while expanding the overall role of the enterprise IT function.

  See event: Expanding the Mandate – Next Practices in Business/IT Leadership (14 May 2007)
• BRM and Complexity
  15 Mar 07 | Presentation
  
  

  This Management Update aims to give an overview of recent research the Leading Edge Forum has conducted.

  See event: Leading Edge Forum Overview (15 March 2007)

• Developing IT Skills and Competencies to Maximize Business Value
  25 Jul 06 | Presentation
  
  

  Our original study on Business Relationship Management, published in January 2006, identified IT’s emerging response to demands that the function be run like a business. This is evidenced by the fact that many CIOs are creating roles for ‘Account Managers’ or more often, ‘Relationship Managers’, to bridge and secure the gaps in dialogue with the business. To date, the hardy souls who take on this role find that expectations are high and responsibilities poorly defined. Indeed, many first generation attempts to address the issue have already made the fatal error of expecting redeployments of staff with a technical IT background to thrive and deliver effectively in these roles.

  The work proved to be so relevant and timely to our clients, that a number of them asked us to provide more information and materials on how they could build improvement programmes to address and develop their structures and skills in this area. The web conference presented our new work in this area.

  See event: Developing IT Skills and Competencies to Maximize Business Value
• Developing IT Skills and Competencies to Maximize Business Value
  25 Jul 06 | Podcast
  
  See event: Developing IT Skills and Competencies to Maximize Business Value (25 July 2006)
• Successful Business Relationship Management: Transcending the Business/IT Divide 1
  6 Feb 06 | Presentation
  
  

  Alex Mayall draws on the findings of this major research project to explore how organizations can construct Business Relationship Management programmes that are appropriate for their particular circumstances.

  In this critical area there is no 'one-size-fits-all' solution.

  See event: Successful Business Relationship Management: Collaboration for co-creation of value (9 Feb 2006)

• Successful Business Relationship Management: Transcending the Business/IT Divide 2
  24 Jan 06 | Presentation
  
  

  Lyn Ferrara and Alex Mayall draw on the findings of this major research project to explore how organizations can construct Business Relationship Management programmes that are appropriate for their particular circumstances.

  In this critical area there is no 'one-size-fits-all' solution.

  See event: Successful Business Relationship Management: Collaboration for co-creation of value (24 Jan 2006)

• Successful Business Relationship Management: Collaboration for co-creation of value
  24 Jan 06 | Podcast
  
  

  Lyn Ferrara and Alex Mayall draw on the findings of this major research project to explore how organizations can construct Business Relationship Management programmes that are appropriate for their particular circumstances. In this critical area there is no 'one-size-fits-all' solution.

  See event: Successful Business Relationship Management: Collaboration for co-creation of value (24 Jan 2006)

• Successful Business Relationship Management: Collaboration for co-creation of value
  24 Jan 06 | Podcast
  
  

  Lyn Ferrara and Alex Mayall draw on the findings of this major research project to explore how organizations can construct Business Relationship Management programmes that are appropriate for their particular circumstances. In this critical area there is no 'one-size-fits-all' solution.

  See event: Successful Business Relationship Management: Collaboration for co-creation of value (24 Jan 2006)