- Innovation and Agility through Dynamic Outsourcing - Part I: Why innovation through outsourcing has proved elusive
5 Nov 04 | Single Topic Reports
It’s no secret that the main driver behind most outsourcing deals is reducing costs.
Many companies now recognize that third-party organizations can handle their IT services and projects as well as or better than they can themselves, and at lower cost.
Outsourcing companies are today recognized for bringing expertise, experience and scale economies to bear on a wide range of IT activities with considerable success.
Our research shows that fewer than 20 percent of outsourcing customers are dissatisfied with their overall experience.
Read part II of this report - Innovation and Agility through Dynamic Outsourcing - Part II: The Dynamic Outsourcing solution
5 Nov 04 | Single Topic Reports
Part I of this report identified the major underlying reasons that explain why maximizing the business impact of outsourcing is proving so elusive.
It is only after understanding these root causes that we can turn to developing the systematic response presented here, in Part II.
We call this response Dynamic Outsourcing and, when fully developed, it will deliver the following five types of business outsourcing improvement.
Read part I of this report
- The Future of the IT Organization – A Research Perspective
11 Oct 05 | Presentation
In this introductory presentation, David explains the Leading Edge Forum’s approach to researching and assessing the future of the IT organization, and highlights our key overall findings.
We have identified five primary factors: changing business requirements, the balance between internal and external sourcing, the increasing consumerization of IT, the shift from a vertical to a horizontal service model, and the impact of new technologies. Each of these forces will be put into an integrated model of evolutionary and structural change.
See event: The Future of the IT Organization (27 - 28 Sep 2005)
- Shaping Deals that Last - Principles of Dynamic Outsourcing
14 Jun 05 | Position Papers
This report addresses the perceived "failure" of outsourcing.
It looks at how and why traditional outsourcing is no longer appropriate for today’s market dynamics and explains how companies need to use outsourcing in the future to achieve sustainable transformation.
- The Dynamic Outsourcing Solution
26 May 05 | Presentation
In this session, Francis Hayden discusses why delivering innovation through traditional outsourcing relationships has often proven so elusive and describes what we call the ‘Dynamic Outsourcing’ solution.
- Business Process Outsourcing: The Quest for Dynamic Competitive Advantage
26 May 05 | Presentation
Professor Weigand discusses the underlying forces which have shaped recent developments in IT outsourcing and BPO in order to identify future directions.
See event: Innovation and Agility through Dynamic Outsourcing (25 May 2005) - IT-Governance for the Infrastructure Focused IT Function
10 Feb 05 | Presentation
From a corporate IT-Governance perspective we appear to be witnessing a shift of focus for the central IT function from providing a full service model, including business processes and business applications, to a model focused on providing infrastructure in its broadest sense.
This includes various sourcing approaches to deliver requested (thick) infrastructure services.
If the central IT function concentrates on the underlying nuts and bolts of the organization’s business systems, how should IT-Governance mechanisms adapt, and what are the implications for the role and position of the CIO and the central IT function?
See event: Laying the Foundations for IT Organizational Success (10 Feb 2005) - IT Infrastructure – Commodity Plumbing or Strategic Architecture?
10 Feb 05 | Presentation
In this presentation, Kirt Mead discusses the results of our ongoing infrastructure strategy research work with IT executives in large corporations.
Particular emphasis is given to identifying advanced techniques for creating, exploiting and managing, what CSC’s Research & Advisory Services has often referred to as ‘Thick Infrastructure’.
See event: Laying the Foundations for IT Organizational Success (10 Feb 2005)
- Achieving Business Optimization & Relationship Management through Outsourcing
10 Feb 05 | Presentation
Lem Lasher draws upon our latest research and client experiences to discuss how the CIO can rise to the challenges of achieving business optimization and effective relationship management in their outsourcing deals.
In this session, he discusses innovation, new models of relationship management, and leveraging the skills and financial muscle of the IT organization, its outsourcing partners and the business.
See event: Laying the Foundations for IT Organizational Success (10 Feb 2005)
- Strategic Outsourcing - Current Practices and Future Expectations
16 Nov 04 | Single Topic Reports
Strategic outsourcing has become one of the premier tools that upper-level management uses to shape and streamline its businesses to meet the growing competitive pressures of recent years. In May to August 2003, CSC studied this trend toward increased outsourcing in Europe by surveying board-level executives from the top 250 European-owned companies. This report is based on that survey.
This approach has the advantage of giving a clear understanding of the perspectives of European business leaders at a specific point in time. Other European strategic outsourcing studies are based on composite data, compiled across the different markets in Europe in different ways at different times.
This is the first report to give a ‘snapshot view’ of the strategic outsourcing activities of Europe’s biggest companies.