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Strategic Outsourcing Special Interest Group
2-3 November 2004
| Please Note: This Special Interest Group meeting was conducted in ENGLISH |
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Agenda |
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2 November 2004 |
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| The Special Interest Group commences this evening with delegates and partners joining
us for a reception and dinner. This is an opportunity to get to know your fellow delegates in a setting
that will facilitate introductions and discussion. We recommend that delegates and partners make every
effort to join us on this evening to ensure that the following day's meeting features lively interaction
from the outset. |
| 1900 - 2230 |
Reception and dinner
Hugo’s Bar and Restaurant |
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3 November 2004 |
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| 0900 - 0910 |
Welcome and Introduction
Andy Milner, Director
CSC's Research & Advisory Services |
| 0910 - 0950 |
A New Agenda for Outsourcing
David Moschella, Global Research Director
CSC’s Research & Advisory Services
It is no secret that the main driver behind most outsourcing deals is lower costs. Our latest Strategic Outsourcing survey of Europe’s top 250 companies has confirmed this. Most organizations are also satisfied with the performance of their outsourcing partners in terms of delivering those lower costs alongside more reliable services. But these days success in controlling costs is not enough.
David draws on the results of the Strategic Outsourcing survey to show that in an increasingly turbulent business environment companies are focused on top line growth, business innovation and competitive advantage – and they expect their outsourcing partners to raise their game in order to help them address the challenges. This calls for a new agenda that we have named ‘Dynamic Outsourcing’.
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| 0950 - 1050 |
Business Process Outsourcing: An Enabler of Business Transformation?
Professor Jürgen Weigand
Otto Beisheim Graduate School of Management
Professor Weigand will discuss the underlying forces which have shaped recent developments in IT outsourcing
and BPO in order to identify future directions. Business cycle effects and major structural changes in
various industries have been forcing companies to fundamentally re-think strategic positioning and value-chain
architecture. Companies have to re-define their core capabilities to successfully cope with this complex
transformation process.
Moreover, creating new and sustainable competitive advantage very much depends on selecting the right
strategic suppliers to form a value-adding network. The need to have a common strategic view and understanding
- on both the supplier and the customer side - of how BPO can be used to encourage ongoing business transformation
therefore emerges as one of the most critical factors.
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| 1050 - 1110 |
Coffee Break |
| 1110 - 1155 |
Case Study: Driving Improved Financial Performance, Productivity and Quality Through
a Business Driven Outsourcing Agreement
Jean-Luc Moles, Director, Global Infrastructure Solutions EMEA
Motorola Inc.
As part of Motorola's commitment to drive efficiency and improve financial performance, Motorola signed
a Euro 1.6 Billion, 10-year global infrastructure outsourcing contract in March 2003. As Global Infrastructure
Solutions EMEA Governance Director, Jean-Luc Moles will describe Motorola's business driven approach to
infrastructure outsourcing and will provide an insight into how the journey has gone so far.
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| 1155 - 1245 |
Managing Partnerships, Organization and Governance in Dynamic Outsourcing
Vijay Gurbaxani, Graduate School of Management, University of
California
Professor Gurbaxani will discuss his research into delivering business innovation and impact from the
outsourcing of IT and IT-enabled services.
The focus on improved business performance is an emerging strategic goal that many companies strive for
but find to be elusive. The solution lies in an innovative form of outsourcing - dynamic outsourcing -
that focuses the relationship on the client's strategic intent by explicitly aligning the vendor's incentives
with these new strategic goals, and by implementing robust governance mechanisms.
These mechanisms balance the rigour of tight contracts with the flexibility of partnerships, allow for
changes in business requirements and technological innovation, and account for the maturity of the client's
processes.
The research shows that governance mechanisms and the structure of the delivery organization must be consistent
with the strategic intent for these goals to be realized.
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| 1245 - 1345 |
Lunch |
| 1345 - 1445 |
Breakout Groups
In advance of the meeting, delegates will be asked to propose management topics that they would like to
discuss with fellow practitioners. Having prioritized the topics, we will form peer groups to exchange
views and best practices on the issues that were rated most highly. Current candidate topics are:
- Future directions for business process outsourcing - a further exploration of the ideas presented
by Professor Jürgen Weigand.
- Making partnerships work - a further exploration of the ideas presented by Professor Gurbaxani.
- Managing offshore outsourcing.
- Utility computing: the upsides and downsides.
- Fostering innovation in outsourcing.
- Managing outsourced software development and testing.
- Creating the contract.
- Assessing supplier capabilities.
- Creating and re-creating the retained management function.
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| 1445 - 1500 |
Break |
| 1500 - 1545 |
Reports from the Breakout Groups |
| 1545 - 1600 |
Summary and Close
Andy Milner, Director
CSC's Research & Advisory Services |
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2-3 November 2004 |
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The Hotel Intercontinental Berlin
The Intercontinental Berlin is located in the government and embassy quarter of Berlin, close to the historical
centre, next to the Tiergarten, and just a few steps away from the renowned shopping district of Kurfürstendamm.
The hotel is in the ideal location for shopping, sightseeing and business.
The Hotel Intercontinental Berlin
Budapester Strasse 2
Berlin, 10787
Germany
Tel: +49 30 26020 x1146
Fax: +49 30 26022600
Email: berlin@interconti.com
Check-In Time: 15:00
Check-Out Time: 12:00
More about this
hotel |
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3 November
0900 - 1600 |
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Related Special Interest Group |
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If you have any queries please contact:
Penny Creed
+44 (0)20 7015 6853
pcreed3@csc.com |
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